12-08-2020

Third of Brits worried about travel refunds

Third of Brits worried about travel refunds - C&M Travel Recruitment
A large number of Brits who are considering booking foreign trips are concerned about the potential refund process, it has been claimed.

One in three (34 per cent) say they are worried that a local lockdown or second peak of Covid-19 could create problems if they need to claim a travel refund.

It follows a summer that has seen a huge increase in refund requests, with one in five (22 per cent) saying they had experienced increased difficulty in seeking their money back for cancelled holidays or events.

The figures from a poll of 2,000 people by Visa will not be welcome news for those in travel jobs across the UK, with 12 per cent of Brits reporting that it took more than a month to receive a refund compared to seven per cent previously.

In addition, nearly half (43 per cent) have decided not to seek their money back at all due to confusion about the returns process (15 per cent), lack of time (ten per cent) or no access to a printer for their return labels (eight per cent).

Speaking about the stats, Jeni Mundy, UK and Ireland Managing Director at Visa, said: "With consumer spending crucial to Britain's economic recovery, it's concerning to see that people are worried about securing refunds should they need to, and that in some cases this is even preventing them from making purchases.

"It's important that people understand the many options open to them to get their money back should something go wrong. A good place to start is to get familiar with a seller's cancellation, refund and exchange policy before you buy – this can often be easily found on their website."

In other news, research from Reed showed that people were increasingly turning to online training courses in an effort to secure a new role in the heavily competitive jobs market.

The company reported a 'massive surge' in such training, led by teaching, programming and people management courses.

By Owen Mckeon

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