Global Account Manager - Corporate Travel - London/Hybrid. An excellent opportunity to join this award winning and highly reputable Travel Management Company (TMC). This is a newly created role to join their growing team and can be done on a hybrid basis from their Central London offices. Global Account Manager Responsibilities You will be responsible for managing a small portfolio of high-value, complex and global clients, understanding the clients strategic goals and objectives with the aim of consultatively selling value added solutions and services. You will will develop relationships at all levels, create a strategic business plan for the client, ensure client compliance and keep abreast of any changes to the client needs. You will deliver regular strategic reviews of the travel programme, ensure SLA's are being met, drive contract renewals and retention of clients. Global Account Manager Skills Required <ul><li>A proven track record of delivering exceptional account management within the corporate travel sector</li><li>Experienced in writing client development business plans and strategic reviews</li><li>Excellent stakeholder management and communication skills.</li><li>Ability to pick up on buying signals and absorb information to allow you to consultatively sell relevant solutions</li><li>Strong commercial acumen</li></ul> Global Account Manager Package <ul><li>A highly competitive basic salary to be discussed on application</li><li>Quarterly bonus potential</li><li>Life Assurance, Travel Insurance, Private Medical and Dental Insurance</li></ul>Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Global Account Manager

Chief Executive OfficerHF Holidays Borehamwood, Hertfordshire HF Holidays is a long-established Tour Operator that specialises in both guided and self-guided walking holidays across the UK and abroad. Last year we provided holidays for over 55,000 guests. Our USP is that we operate 16 Country Houses, located in key strategic locations, which ensures that we can focus on delivering an excellent walking experience to our guests. This is supported by a range of agreements with partner Hotels, both in the UK and abroad, that allows us to provide a range of holidays reflect consumer demand. We are a proud Independent Cooperative, founded 110 years ago with over 47,000 members who are passionate about exploring the outdoors, and this ensures incredible customer loyalty with an enviable level of 80% repeat business. The post will be primarily based in Borehamwood, Herts, but there is an expectation of regular travel around the UK. CEO Purpose and Responsibilities <ul><li>Provide vision and inspirational leadership to the entire organisation.</li><li>Define and implement the strategic direction, competitive strategy and goals of the organisation.</li><li>Ensure the society remains independent and self-sustaining with a growing and engaged membership base.</li><li>Use market insight and competitor awareness to identify opportunities for growth.</li><li>Develop and implement strategies that add value to the customer experience.</li><li>Optimise the society's financial performance including annual surplus, member investment, property portfolio, asset base and digital transformation to ensure a sustainable future.</li><li>Ensure the society complies with the Co-operative and Benefit Societies Act of 2014.</li></ul> CEO Person Specification and Skills Required <ul><li>An experienced CEO or Deputy with involvement at board level gained in a complex organisation of similar size.</li><li>Senior leadership experience gained in a tour operating business. Wider leisure and hospitality experience would also be desirable.</li><li>A strategic business leader with vision, drive, enthusiasm and entrepreneurial insight.</li><li>Affinity to co-operative values and principles.</li><li>Able to demonstrate evidence of involvement with the strategic development of a travel/leisure business which drove profitable growth.</li><li>Able to demonstrate success in strategy development and implementation, business improvement and financial delivery.</li></ul> CEO Additional Details <ul><li>A highly competitive basic salary to be discussed on application.</li><li>25% Bonus potential, car allowance, 8.5% pension contributions.</li><li>The main hub for this role with be Borehamwood Hertfordshire, but regular travel can be expected to visit the portfolio of UK properties.</li><li>HF Holidays have retained the services of C&amp;M Travel Recruitment on an exclusive basis to manage the search and interview process so any interested parties will be directed here in the first instance.</li></ul>Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Global Account Manager - OTA's, City Tours, Fully Remote, £50-55k + Bonus. A newly created and exciting opportunity to join this high growth business that offer experiential and cultural city tours. They aim to create memorable experiences by showcasing cities from a locals perspective whilst also experiencing world renowned attractions. Global Account Manager Responsibilities <ul><li>Manage strategic relationships with portfolio if global Online Travel Agencies (OTA's)</li><li>Implement ititiative to grow distribution via OTA partners.</li><li>Develop existing and win new b2b partnerships to maximise global distribution of the product through OTA's, tour operators, DMC's, tourism boards, retail agencies, airlines, groups and MICE. </li><li>Negotiate commercial terms with partners.</li><li>Work with partners to identify opportunity for growth, proactively analysing and growing 3rd party sales.</li><li>Attend client meetings and trade events to promote the business. </li><li>Work closely with Head of Commercial and Marketing Manager on trade sales and marketing budget/plan. .</li></ul> Global Account Manager Skills Required <ul><li>A proven track record of b2b sales and account management with Online Travel Agencies (OTA's)</li><li>An understanding of how OTA's work and how they can add revenue to partners / suppliers.</li><li>Extensive experience sourcing and pitching for new business, comfortable presenting and handling commercial negotiations.</li><li>Adaptable with the ability to thrive in a fast pace, scale-up environment </li></ul> Global Account Manager Additional Details <ul><li>A basic salary in the region of £50,000 - £55,000 plus uncapped bonus.</li><li>25 days holiday, health benefits, pension</li><li>Fully home based, although regular travel (including some international) to visit clients and trade events is expected. </li></ul>Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Global Account Manager - OTA's

Business Development Manager - Specialist Cruise Company - Home/Field Based. An excellent opportunity for an experienced Travel Industry Sales professional to join a European, boutique cruise operator, responsible for driving sales and distribution across the Northeast region of the USA. You will be remotely/home based with regular travel to visit prospective clients and hosting FAM trips in Europe Business Development Manager Responsibilities Reporting to the Director of Business Development, you will be responsible for creating and driving a B2B sales strategy that will contribute to increasing passengers. You will be negotiating commercial agreements with travel trade partners such as retail and host agents, tour operators and OTA's, increasing brand awareness and representing the company at industry events. Business Development Manager Skills Required <ul><li>Experience selling to the Travel Trade, preferably from a cruise or tour operating background given the companies USP's are more to do with the destinations they visit, experiences and touring the region.</li><li>Track record of hitting and exceeding sales targets</li><li>Excellent interpersonal, communication and negotiation skills </li><li>Experience using CRM systems (salesforce preferred)</li><li>Self-motivated, entrepreneurial and ambitious sales professional </li><li>Strong commercial acumen</li></ul> Business Development Package A basic salary in the region of $70-80k per annum (depending on experience) + on target 30% bonus (with an upside to earn up to 40%), medical/health benefits, phone, laptop and all business travel related expenses Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Business Development Manager 

Global Business Development Manager, City Tours, Fully Remote, £40-45k + Bonus. A newly created and exciting opportunity to join this high growth business that offer experiential and cultural city tours. They aim to create memorable experiences by showcasing cities from a locals perspective whilst also experiencing world renowned attractions. Global Business Development Manager Responsibilities <ul><li>Develop existing and win new b2b partnerships to maximise global distribution of the product through OTA's, tour operators, DMC's, tourism boards, retail agencies, airlines, groups and MICE. </li><li>Negotiate commercial terms with partners.</li><li>Work with partners to identify opportunity for growth, proactively analysing and growing 3rd party sales.</li><li>Attend client meetings and trade events to promote the business. </li><li>Work closely with Head of Commercial and Marketing Manager on trade sales and marketing budget/plan. .</li></ul> Global Business Development Manager Skills Required <ul><li>A proven track record of b2b sales and account management in the travel industry </li><li>An understanding of how OTA's work and how they can add revenue to partners / suppliers.</li><li>Extensive experience sourcing and pitching for new business, comfortable presenting and handling commercial negotiations.</li><li>Adaptable with the ability to thrive in a fast pace, scale-up environment </li></ul> Global Business Development Manager Additional Details <ul><li>A basic salary in the region of £40,000 - £45,000 plus bonus.</li><li>Fully home based, although regular travel (including some international) to visit clients and trade events is expected. </li></ul>Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Global Business Development Manager

Chief Executive Officer HF Holidays Borehamwood, Hertfordshire HF Holidays is a long-established Tour Operator that specialises in both guided and self-guided walking holidays across the UK and abroad. Last year we provided holidays for over 55,000 guests. Our USP is that we operate 16 Country Houses, located in key strategic locations, which ensures that we can focus on delivering an excellent walking experience to our guests. This is supported by a range of agreements with partner Hotels, both in the UK and abroad, that allows us to provide a range of holidays reflect consumer demand. We are a proud Independent Cooperative, founded 110 years ago with over 47,000 members who are passionate about exploring the outdoors, and this ensures incredible customer loyalty with an enviable level of 80% repeat business. The post will be primarily based in Borehamwood, Herts, but there is an expectation of regular travel around the UK. CEO Purpose and Responsibilities <ul><li>Provide vision and inspirational leadership to the entire organisation.</li><li>Define and implement the strategic direction, competitive strategy and goals of the organisation.</li><li>Ensure the society remains independent and self-sustaining with a growing and engaged membership base.</li><li>Use market insight and competitor awareness to identify opportunities for growth.</li><li>Develop and implement strategies that add value to the customer experience.</li><li>Optimise the society's financial performance including annual surplus, member investment, property portfolio, asset base and digital transformation to ensure a sustainable future.</li><li>Ensure the society complies with the Co-operative and Benefit Societies Act of 2014.</li></ul> CEO Person Specification and Skills Required <ul><li>An experienced CEO or Deputy with involvement at board level gained in a complex organisation of similar size.</li><li>Senior leadership experience gained in a tour operating business. Wider leisure and hospitality experience would also be desirable.</li><li>A strategic business leader with vision, drive, enthusiasm and entrepreneurial insight.</li><li>Affinity to co-operative values and principles.</li><li>Able to demonstrate evidence of involvement with the strategic development of a travel/leisure business which drove profitable growth.</li><li>Able to demonstrate success in strategy development and implementation, business improvement and financial delivery.</li></ul> CEO Additional Details <ul><li>A highly competitive basic salary to be discussed on application.</li><li>25% Bonus potential, car allowance, 8.5% pension contributions. </li><li>The main hub for this role with be Borehamwood Hertfordshire, but regular travel can be expected to visit the portfolio of UK properties.</li><li>HF Holidays have retained the services of C&amp;M Travel Recruitment on an exclusive basis to manage the search and interview process so any interested parties will be directed here in the first instance.</li></ul>Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Chief Executive Officer

Tim Robinson

2022 was an extremely busy year for senior recruitment in the travel industry with a real jump in activity from the second quarter onwards. Business was growing, confidence was back and many companies were backfilling roles that they lost in the pandemic.
Although recruitment at the start of 2023 has not been quite as busy, it's still at a similar level to pre-pandemic times with slightly more relaxed deadlines than we saw in the previous 12 months.
Fewer active candidates
Last year was all about recruitment, with lots of new job openings and many people being vocal and proactive in terms of job searching. That isn't the case this year &ndash; those candidates have now settled into their roles and there are fewer people looking to move. This has resulted in a really limited number of quality active candidates in the senior travel market.
The candidate pool has become much more passive in 2023, with fewer people putting their CVs on job boards and applying for roles. But there is still quality out there. It may be harder to access these candidates, but if you can, then many are still very willing to consider moving&hellip;but it must be for the right opportunity.
Referrals and recommendations
One of the ways we're finding success at the moment is through&nbsp;<a title="Refer a friend to C&amp;M" href="../../../../../../news/press-releases/earn-250-by-simply-recommending-a-friend-/">referrals</a>, where candidates that we have worked with are recommending friends to us who are not necessarily active on job boards. For instance, we recently approached one person about a role and, although they weren't right for the job, they recommended someone who put us in contact with someone else who successfully got the role.
This was an experienced travel professional who wasn't on any of the job boards, wasn't actively looking to change roles and would have been impossible to find without these recommendations from past candidates.
No hybrid working? No applicants
For candidates, flexibility around hybrid and remote working is now just as important as the&nbsp;<a title="C&amp;M's Travel Salary Index" href="../../../../../../news/press-releases/travel-salary-index-2022-overview/">salary</a>&nbsp;package. This didn't used to be the case, but it is now absolutely commonplace. These days it is very rare to recruit for roles which are based full-time, 5 days a week in the office &ndash; and companies that want this are finding it a real struggle to fill these roles because flexibility is now seen as a must-have for almost all candidates.
Unlike the lower levels of the travel industry which have historically been poorly paid, salaries for senior and management roles in travel are very comparable to other industries. There are some small companies out there not offering top wages, but there are many travel tech companies, airlines or large OTAs paying really generous salaries. Of course, anything that travel companies can do to improve their salaries and overall packages will make it easier to attract top talent and stand out from their competitors.
Broaden your criteria &ndash; consider other sectors
This won't apply to all senior roles in travel, but depending on the position, we often suggest that companies consider widening their talent pool by looking at candidates from other sectors and industries. If it's a sales or marketing role, then companies will usually only consider candidates with travel experience. But if it's a finance or IT position, then there are a lot of great candidates out there from other industries who have the transferable skills to become a success in travel as well.
At the lower levels of the industry there is currently a huge shortage of talent, with the best candidates able to pick and choose from multiple offers. While this isn't quite the case for senior recruitment, those companies currently recruiting need to explore all options to find a successful hire in this challenging market.
By&nbsp;Tim Robinson, Sales Manager &ndash; Senior Appointments at C&amp;M Travel Recruitment, and&nbsp;Ben Lidbury, Senior Account Manager &ndash; Senior Appointments at C&amp;M Travel Recruitment

With a shortage of people looking for senior travel roles right now, how can companies find talent, how can we attract passive candidates and how can recruiters help?

Tim Robinson

Tim's blogs

Tim's jobs