Account Manager

Account Manager
This leading specialist travel company is passionate about providing meaningful, inspiring and educational trips to a wide range of destinations, carefully designed by experts with first hand product knowledge. They now have a vacancy for an Account Manager (School Travel Specialist) to manage a portfolio of schools to handle inbound enquiries  and manage each trip from initial contact through to confirmation, delivering exceptional service and building long term relationships throughout. Salary £27k to £30k with uncapped commission (OTE £15k), hybrid working.

Account Manager  – Role & Responsibilities:

• Deal with inbound enquiries and manage reservations via phone, email and occasionally in person, providing expert destination advice and converting enquiries into confirmed bookings.
• Build strong relationships with teachers and group leaders, ensuring each school receives an exceptional experience and that trips maximise learning outside the classroom.
• Produce tailored trip proposals that meet curriculum needs, school priorities and commercial guidelines.
• Deliver destination or product presentations to schools, either in person or virtually, occasionally outside normal working hours.
• Provide cover on the emergency phone rota.
• Work collaboratively with internal colleagues to ensure workflow and service standards are consistently exceeded.

Account Manager – Skills & Experience Required:

• Proven sales experience within school / educational / student travel
• Strong sales, influencing and objection handling skills with the ability to work within margin guidelines.
• Excellent organisational skills with the ability to prioritise a busy workload and manage multiple trips simultaneously.
• High level of accuracy, attention to detail and strong numerical ability.
• Excellent interpersonal and communication skills, with the ability to adapt tone and style to different audiences.
• Strong customer service focus with the ability to build longstanding relationships.
• Confident user of CRM/reservation systems and Microsoft Word, Excel and Outlook.
• A clean driving licence for school visits.
• Must be suitable to work with children and vulnerable adults; DBS check required.

Account Manager – Additional Information:

• Salary: £27k to £30k plus uncapped commission (OTE approx. £15k per annum)
• Hybrid working with 3 days per week in the office
• Monday to Friday
• Emergency phone rota: 2 to 3 times per year
• Benefits include: discounted travel, health cash plan, subsidised gym membership, wellbeing initiatives, social events, birthday day off, increasing holiday allowance, and opportunities to travel to experience trips first hand.

Please apply for the position of Account Manager online or email your cv to lisa@candm.co.uk