Operations Manager

Operations Manager, Business Travel, West London / Hybrid, up to c£55k doe. A fantastic opportunity to join this well-established and reputable Travel Management Company (TMC) where you will be responsible for the day-to-day management of their operations team based in London. 

Operations Manager Responsibilities 
 

• Provide leadership and development to the team, ensure clear KPI's are set and managed. 
• Carry out performance reviews, appraisals and 1-2-1's for all team members. 
• Attend onsite client meetings with the account managers to understand any operational and service issues that could be improved. 
• Ensure smooth onboarding of new clients
• Contribute towards the annual forecasting and budget process. 
• Continually seek operational efficiencies and opportunities to enhance customer experience and satisfaction
• Be the point of escalation of for any client issues   

Operations Manager Skills Required 
 

• Previous operations management experience gained in the business travel sector 
• Experience coaching, leading and developing teams. 
• Confident in delivering client presentations and engaging with a wide range of stakeholders 
• Experience using GDS and other travel technologies 
• Excellent people management skills
• Commercially astute 
• A strong communicator 

Operations Manager Additional Details  
 

• A basic salary up to circa £55,000 per annum depending on experience
• Performance related bonus 
• Hybrid working - typically 3 days in the West London office with the option to work remotely 2 days a week, subject to business needs and may be more office time in the first few months whilst getting up to speed with the company/role and stakeholders.