Flights Specialist

Flights Specialist
This exceptional travel company have an opportunity for a Flights Specialist / Business Travel Consultant join them to work on one of their key prestigious accounts. In this role you will be using your flights expertise & GDS skills to respond to client enquiries to book a variety of travel arrangements, with a focus on flights. This is an amazing opportunity to join this fast paced and innovative travel company with a competitive salary. Hybrid working available, circa 3 days in the office.

Flights Specialist - Role & Responsibilities:

• Build and maintain excellent relationships with both clients and suppliers - providing a bespoke tailor-made, efficient end to end service.
• Liaise with clients to provide flight costs & information
• Make reservations using the GDS ensuring all information is accurate and all additional seating / baggage etc requirements have been made.
• Apply appropriate fares and issue tickets and documents with the specified time frame including re-issuing and refunding where appropriate.
• Ensure concise and accurate pricing using fare sheets.
• Dealing with customer questions and issues arising, ensuring a timely response and satisfactory outcome.
• Ensuring timely issuing of invoices and responses to accounts team for ticketing / ADMS & invoicing queries.

Flights Specialist - Skills & Experience Required:

• Experience in a business / groups / or leisure travel role (MUST have GDS expertise)
• Experience of fare building, ticketing, reissues and refunds.
• Knowledge of a wide variety of fares including low cost.
• Groups experience desirable, not essential
• GDS proficiency (Sabre / Amadeus or Galileo)
• Outstanding organisational and customer service skills
• Excellent communication & relationship management skills.
• Highly motivated with ability to thrive in a busy environment

Flights Specialist - Key Benefits:

• Basic salary according to experience plus bonuses
• Monday to Friday - 9 to 5.30
• Hybrid working circa 3 days office based.
• Fantastic opportunity to join this market leading prestigious travel company.

To apply for the role of Business Travel Consultant, please apply online or email your CV to Lisa@candm.co.uk.