Travel Concierge

Travel Concierge
Are you passionate about travel and delivering exceptional customer service? This prestigious tour operator is looking for a Travel Concierge to join and support the reservations team with the administration of bookings and ensuring customers receive outstanding service.  This is a fantastic opportunity to join this luxury travel company in this varied role. Salary of circa £32k.

Travel Concierge – Role & Responsibilities:

• Assist the reservations and customer service teams with concierge services, special requests, and general administration.
• Build and maintain excellent relationships with customers and travel agents.
• Proactively contact customers prior to travel to offer additional services.
• Manage tasks on the reservations system and ensure passenger-specific travel details are up to date.
• Notify customers and agents of new special offers to promote business for the reservations team.
• Review customer feedback and take appropriate action, seeking guidance where appropriate.

Travel Concierge – Skills & Experience Required:

• Travel industry experience from within a tour operator or retail travel.
• Strong organisation & administrative skills with excellent attention to detail.
• A proactive approach with the ability to manage & prioritise multiple tasks.
• Exceptional communication & customer service skills to build positive relationships with customers and agents.
• A commitment to maintaining high standards of accuracy & professionalism.

Travel Concierge – Key Benefits:

• Salary circa £32k
• Monday to Friday: 09:00 – 17:30 / Saturday: 09:00 – 16:00 (on a rota basis).
• Office based with flexibility to work from home one day per week after probationary period.
• Fam trips and holiday discounts.
• A collaborative and supportive team environment.

Please apply for the position of Travel Concierge online or email your cv to lisa@candm.co.uk