IT Manager

IT Manager
Location: London (3 days per week)
Salary: £45,000–£50,000 (dependent on experience)

We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel and hospitality group with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy.

Key Responsibilities

• Act as the first point of contact for all IT queries, providing friendly and responsive technical support
• Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning
• Maintain and improve helpdesk processes to ensure efficient issue resolution
• Conduct audits of hardware, software, licences, and IT processes to identify improvements
• Monitor network performance and coordinate with external vendors and service providers
• Manage onboarding and offboarding processes, including equipment and access management
• Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards
• Oversee software licences, subscriptions, and vendor relationships
• Support IT projects and advise on infrastructure improvements and technology investments
• Work with senior leadership to develop short- and long-term IT strategy

Skills & Experience

• Broad IT generalist experience, ideally in a multi-site environment
• Strong background in IT support, systems administration, and infrastructure management
• Knowledge of Windows and/or macOS environments and productivity tools
• Understanding of cybersecurity, data protection, and backup strategies
• Experience managing networks, hardware, cloud tools, and vendors
• Excellent communication and problem-solving skills
• Highly organised, proactive, and able to work independently across multiple locations
• Service-focused with a personable and professional approach to user support

This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation’s technology environment.