Sales Support Executive

Sales Support Executive, Established Safari Company are looking for a new Sales Support Executive to join their small specialist team and provide administrative support in the production and execution of their tailormade journeys to Africa. A salary of 28K-35K is on offer dependent upon experience and both hybrid and fully remote working is possible.

Sales Support Executive Responsibilities:

• Support sales colleagues across all stages of the client journey
• Deliver consistently high standards of customer care
• Check service availability and prepare quotations
• Track booking deadlines and confirm arrangements
• Finalise travel plans and secure all trip components
• Maintain accurate, up-to-date records in the client portal and internal systems
• Perform quality checks to ensure completeness
• Identify opportunities for additional sales
• Manage invoicing and process payments across platforms
• Issue tickets and prepare clients ahead of departure
• Coordinate with local partners to confirm services and resolve issues
• Work with sales teams to handle requests and resolve problems throughout the trip lifecycle
• Recommend improvements to systems and client experience
• Arrange upgrades, confirm with suppliers, and ensure correct billing
• Send pre-departure welcome packs
• Manage post-trip feedback and share insights internally
• Confirm special arrangements and key celebrations with accommodation providers
• Provide out-of-hours assistance when required

Sales Support Executive Experinec Required:

• Experience working within a comparable role with the travel sector – essential
• Strong Knowledge of logistics on the ground in Africa - desirable

Operations Executive Additional Information:

• Working hours 9.00am – 5.30pm, Monday to Friday
• 20 days holiday plus bank holidays, rising a day per year worked to a maximum of 25
• Birthdays off
• Contributory pension