CRM manager

CRM and Social Media Manager - Required for this luxury tour operator - with an office based in central London. Homebased of hybrid is fine, CRM and Social Media Management experience is a must within travel, ideally from similar type of operator. It would be a perfect opportunity for a Senior CRM executive looking to make a step up or a CRM Manager looking to have more control of social media strategy.  Salary 45/55k plus great bonus and benefits.

CRM and Social Media Managers duties
-The role will be to look after the companies email marketing programme and also its social media activity 
-Stand alone position reporting into the head of marketing 
-Customer contact plan development
-Email programme delivery 
-Customer database management 
-Define and develop the organic social media content strategy
-Paid social media delivery
-KPI reporting 

CRM and Social Media Managers skills required
-CRM and social media management experience within travel is a must, ideally for a luxury travel company, or an senior executive looking to step up
-Good analytical skills and proficiency in using tools such as Zoho, Hootsuite, GA4 and the Meta platforms
-Significant multi channel CRM campaign experience
-Excellent analytical skills

Additional information
-Happy with hybrid or homebased
-- Personal travel credit of £1,000
- 23 days of paid holiday plus birthday off
- Additional volunteering days off
- Annual mental wellness spa day
- Contributory pension
- Paid learning programs
- Worldwide travel discounts for friends and family
- up to a 10% bonus 

If you are interested in the above role please apply online or send your cv to mark@candm.co.uk