Operations Executive

Tailormade Experiential Tour Operator are looking for an Operations Executive to support their team of Travel Experts. You will love travel, have an exceptional eye for detail and highly-tuned organisational skills.
Fully Remote role (or hybrid if you prefer) 25-30K dependent upon experience, plus quarterly bonus of up to £1250

Operations Executive Responsibilities:

• Booking confirmation: Secure reservations with ground suppliers, ensure supplier confirmations arrive, follow up if needed, and preparation of client documentation
• Flights: Assist with sourcing and reserving air travel, handling changes, meal requests, and schedule disruptions while identifying alternatives.
• Payments: Send final balance reminders, process payments, and production of invoices.
• Final travel documents: Compile client packs, check supplier details for accuracy
• Email cover: Monitor email communication during absence of Travel Experts, respond to enquiries, adjust arrangements, and resolve issues where possible.
• Phone support: Occasionally assist with incoming calls when Concierge coverage is limited.
• Client administration: Support Travel Experts with post-booking tasks such as payment links, re-sending paperwork, and booking amendments or cancellations.
• Projects: Contribute to planned or ad-hoc initiatives and other duties

Operations Executive Skills and Experience required:

• Passion for travel
• Confidence managing flight reservations
• Detail-focused and process-driven
• Strong organisational ability and prioritisation.
• Resourceful thinker who handles issues quickly, finding practical alternatives so trips continue without disruption.
• Approachable collaborator who builds positive relationships with sales colleagues and external partners.

Operations Executive Additional Info:

• Remote Role from your home with full assistance setting up.
• Friendly and Supportive team that has won awards for this
• Birthday off. 1 week off volunteering leave per year
• Education Travel
• Pension and Healthcare

If you would like to apply for this Operations Executive role please send your CV asap to mark@candm.co.uk