Sales Team Leader

Sales Team Leader – Travel
This successful travel company specialises in creating enriching, meaningful holiday experiences across a wide range of hand-picked worldwide destinations, with a strong focus on responsible and adventure-led travel. As they continue to grow, they are now looking for a Sales Team Leader to join their small, friendly team in their central Brighton office. Basic salary £38k to £46k dependent on experience, plus bonus, hybrid working.

Sales Team Leader – Role & Responsibilities:

• Lead by example with hands-on sales, using your expert long-haul knowledge to guide customers through the full sales journey.
• Coach, mentor and support a team of Travel Specialists through regular 1:1s, feedback and day-to-day guidance.
• Drive team performance by identifying opportunities to improve conversion, quality and customer experience.
• Handle complex customer cases and escalations with confidence and empathy.
• Share destination and product expertise, helping to develop knowledge across the team.
• Work closely with senior leadership to provide insights on performance, trends and opportunities.
• Support improvements to processes, tools and ways of working to enhance efficiency and team effectiveness.
• Champion responsible travel and embed sustainability into sales conversations and team culture.
• Contribute to wider business initiatives such as training, onboarding, product development or internal projects.

Sales Team Leader – Skills & Experience Required:

• Must have experience in tailor-made long haul travel sales for a UK-based tour operator, ideally as a Team Leader, Sales Coach, Senior Travel Consultant.
• Strong long-haul destination knowledge gained through combination of selling and personal travel experiences.
• Experience coaching or supporting colleagues in a senior sales or Team Leader role preferred, or a strong desire to step into a leadership role with proven success as an experienced Senior Travel Specialist.
• Proven success working in a target-driven travel sales environment.
• Commercially astute with the ability to identify opportunities to grow revenue and improve efficiency.
• Excellent communication skills with the confidence to give constructive feedback and run effective 1:1s.
• Passion for responsible travel and delivering exceptional customer experiences.
• Highly organised with the ability to prioritise, adapt and manage a varied workload.
• Positive, proactive and collaborative, with a genuine desire to support others and contribute to team culture.

Team Leader – Key Benefits:

• Basic salary £38k–£46k depending on experience, plus bonus.
• Hybrid working – typically around 3 days per week in a sociable, supportive office environment.
• Monday to Friday, 9am–5.30pm (Saturdays only worked in January & February on a rota).
• 25 days annual leave plus bank holidays.
• Regular fam trips.
• Discounted trips for yourself, friends & family.
• Regular company social activities and a friendly, purpose-driven culture.

Please apply for the position of Sales Team Leader online or email your CV to lisa@candm.co.uk