Head of Flights

Flights Manager
This award winning tour operator offer a range of worldwide touring holidays and are now looking for a Flights Manager to join them at an exciting time of company growth. The Flights Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for streamlining existing processes.  This is a pivotal role in the business and requires candidates to have experience in a leadership role within an airline or tour operator and with GDS expertise.   The role offers hybrid working  in Norfolk, Monday to Friday with a salary of circa £40,000.

Flights Manager – Role & Responsibilities:

• Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
• Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
• Build and maintain effective commercial relationships with airline suppliers.
• Support team in all aspects of the role to include flight changes cancellations and customer service issues.
• In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
• Oversee flight loading and daily flight monitoring.
• Keep up to date with destination entry regulations and ensure all vias are processed efficiently and accurately.
• Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
• Review of current team structure and manage and develop a fights team to meet the growing needs of the business, creating a positive team environment.  Providing ongoing training and coaching.

Flights Manager Skills &  Experience Required:

• Minimum 3 years’ experience in a flights or aviation department in the travel industry.
• Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
• Passion for delivering excellence, with fresh new ideas and a will to make things happen
• Proficiency with GDS platforms, ideally Amadeus.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Knowledge and understanding of scheduled airline contracts group flights.

Flights Manager - Additional information:

• Salary circa £40,000
• Monday to Friday 08.45 to 17.30
• Hybrid working after initial induction, 3 days in the office, 2 from home.
• Perkbox
• Discounted holidays & fam trips
• Wide variety of staff social activities!

Please apply for the role of Flights Manager online or email your cv to lisa@candm.co.uk