Customer Service and Operations Executive

Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £30,000 dependent on experience.

Customer Service and Operations Executive duties:

• Respond to customer enquiries via phone, email and post
• Manage bookings using the internal reservation system
• Coordinate supplier payments and support reporting
• Handle outgoing sales calls when appropriate
• Provide general administrative and office support

Customer Service and Operations Executive skills required:

• Excellent written and verbal communication skills
• Strong organisational skills with high attention to detail
• Proficient in Microsoft Office and Excel
• Able to promote and sell holidays
• Ability to multi-task and work well under pressure
• Travel industry experience preferred but not essential

Additional information:

• Salary up to £30,000
• 25 days annual leave + bank holidays
• Pension scheme
• Exclusive holiday discounts for you, friends and family