Customer Support Executive

A successful cruise company are looking for a Customer Support Executive to join their team. You'll provide post-booking support to customers, handling enquiries, resolving issues, liaising with suppliers, and ensuring an exceptional customer experience from booking through to travel. The role comes with a salary of £26,100 and is fully remote.

Customer Support Executive responsibilities:

• Manage customer enquiries via phone, email and social media
• Assist with post-booking amendments and customer service queries
• Process customer and supplier emails accurately and efficiently
• Chase overdue balances and action booking cancellations where required
• Deliver outstanding service in line with company standards
• Support the wider business as neede

Customer Support Executive requirements:

• Previous travel industry experience
• Strong customer service and communication skills
• Highly organised with excellent attention to detail
• Positive, proactive and solution-focused approach
• Good computer literacy and administration skills
• Knowledge of the cruise and travel sector preferred

Additional information:

• Home-based role
• 20 days holiday
• Retail discount platform
• Pension, Cycle to Work, Car Leasing & Holiday Buy Back schemes
• EAP & wellbeing support
• Annual company conference
• Fam trips and ship visits
• Full-time, 37.5 hours per week
• Set rota including weekend working