Ticketing Support Executive

Ticketing Support Executive
This is an excellent opportunity for an experienced airfares professional to play a key role in supporting flight operations. The successful candidate will bring strong GDS ticketing experience, ideally using Amadeus, alongside a solid understanding of consolidator bookings, fare construction, ticket reissues, and refunds.

Ticketing Support Executive Role and Responsibilities

• Provide day-to-day support to sales agents on all GDS bookings, consolidator bookings and related processes.
• Manage flights coming into range, ensuring all international and internal flights are booked efficiently and accurately using GDS.
• Monitor and maintain queues, including schedule change queues, web/native bookings, general queues, and reissues.
• Monitor airline schedule changes, notify agents and customers, and action any necessary amendments.
• Process ticketing, reissue, and refund requests within agreed timeframes and company guidelines.

Ticketing Support Executive Skills and Experience Required

• A minimum of 2 years' experience in a flights, ticketing, or airfares.
• Strong working knowledge of GDS reservations and ticketing, with Amadeus experience preferred.
• Excellent understanding of fare types, fare rules, ticketing procedures, reissues, and refunds.
• The ability to navigate across NDC content, traditional GDS content, and consolidator channels to identify the best flight options for clients.
• Good working knowledge of Microsoft Excel.

Ticketing Support Executive Key Benefits

• Competitive salary of £30,000 - £35,000, depending on experience.
• 10% annual bonus subject to company performance.
• The opportunity to work with a specialist, award-winning travel company.
• A supportive and knowledgeable team environment.