Head of operations and client services

Head of operations and client success - Required for this global, expanding TMC. They are looking for a head of operations within business travel, someone who is fantastic on sabre, ideally knows Protas looking for an amazing opportunity. Hybrid within one of their 3 office in London, Hampshire and Glasgow. Salary between £68,000 to £72,000 plus great benefits and bonus. 

Head of operations and client success duties 
The role is broken down into 5 parts
1/operational excellent and strategy. Overseeing a team of 50 consultants managed by 4 team leaders that report directly into you
2/Client success and service quality
3/Performance and management information
4/commercial and financial performance
5/Resource and capacity planning

Head of operations and client success skills required
-Significant hands on operations management experience within a TMC
-Strong understanding or corporate travel operations
-Super user of sabre
-Ideally knowledge of PROTAS
-Experience of leading a team based in multiple locations and homebased
-Hands on experience in coaching
-Experience in managing KPIs, SLAs etc

Additional information
-Happy is you are based close to any of the locations as the role is hybrid
- Benefits include bonus, 25 days holidays, holiday discounts, pension, wellbeing support, training and development and many more

If you are interested in the above role please apply online or send your cv to duncan@candm.co.uk quoting DT60789