Senior Operations Executive

Senior Operations Executive
A fantastic opportunity to join this award winning company.   As Senior Operations Executive you will be responsible for owning and delivering critical operational workstreams across hotel planning, CRM management, financial reconciliation and data integrity.
Working with a high degree of autonomy, this role ensures the operational readiness and successful execution of all event cycles.
This role requires excellent organisational skills, strong analytical capability, and the confidence to make informed decisions while influencing outcomes across internal teams and external partners.
Senior Operations Executive Role and Responsibilities

• Act as the primary operational liaison for internal stakeholders, including Customer Service, Finance, IT, and Hosted Buyer teams.

• Oversee hotel contracting administration, ensuring all data is accurate and maintained in relevant systems.
• Manage accommodation allocation processes, including forecasting demand and rooming lists.

• Act as a CRM super-user, contributing to system enhancements and continuous improvement.

• Support delivery of ground transportation operations, produce and validate transport manifests and manage logistics.

• Own end-to-end reconciliation processes for hotels, transport, and related services.

• Oversee visa support processes, ensuring timely and accurate documentation.

Senior Operations Executive Skills and Experience Required

• Experience in operations, coordination, events, travel, hospitality, or similar fast-paced environments.
• High attention to detail, with strong data accuracy and documentation capabilities.
• Strong numerical and analytical skills, including financial reconciliation and cost tracking experience.
• Experience managing CRM or data systems, including validation and go-live processes.
• Strong interpersonal and communication skills, engaging effectively with diverse stakeholders.
• Proactive problem-solving ability with a solutions-oriented mindset.
• Experience with Passkey or similar accommodation systems desirable.

Senior Operations Key Benefits

• Salary up to £45,000 depending on experience
• Company bonus
• Modern office with supportive working environment
• Parking scheme