Travel Operations Coordinator – Luxury Adventure Travel
Location: Derby (Hybrid available)
Hours: Full-time + occasional rota-based on-call support
We’re recruiting a Travel Operations Coordinator for a leading luxury adventure travel company. You’ll support and manage the operational journey for high-value clients travelling worldwide. This role suits someone organised, detail-focused and experienced in travel operations or business travel.
Key Responsibilities
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Oversee the full customer journey: booking, pre-trip preparation, on-trip communication and post-trip follow-up
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Manage inbox/CRM cases and meet agreed SLAs
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Collect and verify essential pre-trip details (documents, logistics, dietary needs, arrivals, accommodation)
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Coordinate special requests, upgrades and bespoke elements
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Provide proactive support throughout each trip and resolve issues when needed
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Work closely with premium suppliers including hotels, transfer partners and activity providers
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Maintain accurate data across CRM systems, shared inboxes and schedules
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Assist with invoicing, revenue updates and post-trip feedback processes
About You
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3–5 years’ experience in travel operations, business travel or premium travel services
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Excellent written and verbal communication skills
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Highly organised with the ability to manage multiple itineraries at once
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Calm, solutions-focused and confident under pressure
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Comfortable using CRM systems and spreadsheets
What’s on Offer
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Key role in delivering exceptional high-end adventure travel experiences
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Work closely with sales, operations, trip leaders and suppliers
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Hybrid working (Derby or surrounding areas)
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Genuine progression opportunities
If this role sounds like the right fit, apply today or get in touch for a confidential discussion to Kelly on 01612384490 and email your up to date cv to kelly@candm.co.uk
