Fares and Ticketing Jobs
The Fares and Ticketing department is vital to many travel employers. This is where all of the nett and published fares are issued and all travel tickets and documents are issued. You must ensure that all tickets and documents are correct. You will have a working knowledge of ticketing on a GDS (Worldspan, Amadeus, Galileo or Sabre) or in-house reservation systems and have good organisational skills, while BA Fares and Ticketing or an IATA qualifications are a distinct advantage for these kinds of roles. There are a variety of roles that C&M Travel Recruitment recruit for in the Fares and Ticketing sector including:
A Fares Consultant will work on various complex air itineraries. Generally there is little or no customer contact involved in the role although you will have contact with front line consultants using a queuing system on a CRS and via email to the clients. Generally due to the complexity of some of the fares you must have nett, consolidated and published fares experience.
Ticketing Consultants are responsible for the dispatch of tickets in line with IATA regulations for all schedule and charter flying programmes. You will deal with all post booking queries and pre-departure changes, and process accommodation and flight requests. You will produce all charter and scheduled flight tickets using a GDS and deal with any telephone ticketing enquiries in a professional and efficient manner. You will also have good organisational skills, an excellent telephone manner and a desire to deliver first class customer service.
The Ticketing Manager looks after the team of Ticketing Consultants. The Ticketing Manager ensures the day to day running of the ticketing team whilst maximising its efficiency. You will be required to have ticketing experience, a strong working knowledge of a CRS, experience in manual fare building and be able to issue consolidated fares using nett remit, BT and IT ticketing methods.
The Flight Co-Ordinator will work very closely with the ticketing team to deal with flight requests, including allocations. The flight co-ordinator will need to have flight reservations and ticketing experience.
Refunds Consultants or Refund Administrators deal with enquiries from travel agents and passengers regarding cancelled airline tickets, refunds and cancellation charges. The Refunds Consultant will process cancelled tickets through BSP and refund passenger and agent accounts by cheque, direct debit, credit card or via in-house direct credit systems.
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£20000.00 - £22000.00 per annum
Travel and Tourism
Fares and Ticketing