Cruise consultants - French speakers

Location:
London
Job Type:
Permanent
Salary:
£20000.00 - £27000.00 per annum
Post Date:
14-Sep-2021 18:58
Sector:
Travel and Tourism
Vacancy discipline:
Reservations
Ref #:
55564

Cruise consultants( 2 French speakers) - Required to work for this Global cruise company based from home. They are looking for travel industry or customer service/Call centre experience as well as fluent French and English. Must be based in the UK. Paying £20,000 plus up to £7,000 comm and benefits.

Cruise consultants(French ) duties
-You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services
-You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader
-You will build and maintain relationships with all Trade Partners and Direct Guests
-Action email requests regarding product and reservations
-Use various selling techniques to close the sale within the call
-Action fare quotations and bookings in accordance with company policies
-Maintain product and brand knowledge to aid the close of a sale
-To feedback campaign success and customer feedback to your Team Leader
-Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions
-Accountable for achieving set KPI's including, revenue, conversion and passengers booked
-Build rapport and be proactive within the call to prevent any need for a second call to the company

Cruise consultants(French speakers) skills required
-Fluent French and English
- Experience of working in a Sales and Customer Service environment
-Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable
-Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems
-You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment
-Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role
-A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications

Additional information
-Hours are Monday to Friday 8am to 8pm, Saturdays 8.30am to 6.30pm and Sundays 9am to 6pm. You will work roughly 3 Saturdays and 2 Sunday per 5 weeks
-Benefits include 25 days holidays, private medical after probation, pension up to 5%, heavily discounted cruise

If you are interested in one of the above roles please apply online or send me your cv to duncan@candm.co.uk quoting DT55564



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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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