French Speaking Customer Service Agent

Location:
Kent
Job Type:
Permanent
Salary:
Up to £24000 per annum
Post Date:
08-Apr-2021 14:31
Sector:
Travel and Tourism
Vacancy discipline:
Multi Lingual
Ref #:
LC/55230F

French Speaking Customer Service Agent
This Specialist travel company are looking for a native French Speaking Customer Service Agent to join their expanding team on a part time basis. This company are renowned for the high quality of their product range and for personalised top class customer service. As a French Speaking Customer Service Agent you will be joining the sales and service team to respond to incoming enquiries from French & English customers.

French Speaking Customer Service Agent - Responsibilities:

  • Responsible for dealing with incoming calls and emails from French & English customers wishing to make a booking or from existing customers with queries.
  • Resolve issues in a customer friendly, calm and effective manner.
  • Handle all related administrative tasks.
  • Liaise with overseas villa owners as required to pass on information and resolve any situations arising.
  • Build and maintain knowledge of the villas offered and the areas in which they are located.

French Speaking Customer Service Agent - Skills Required:

  • Must be a native French speaker with fluent English verbal & written.
  • Customer service experience gained in an office environment with a genuine desire to provide exceptional service.
  • Strong administrative skills with an ability to manage own workload.
  • Excellent verbal and written communication skills.
  • Flexible approach with a willingness to learn new skills and assist in the company's success and growth.
  • Technology skills with an ability to learn new systems quickly.
  • Travel industry experience would be an advantage.

French Speaking Customer Service Agent - Additional Information:

  • Part time role - circa 20 hours per week including every other Saturday.
  • Salary circa £24k (pro rata) depending on experience.
  • Working hours are flexible but will include weekends and bank holidays on a rota basis.
  • Regular familiarisation trips are provided.
  • Regular social events.

Please apply for the role of French Speaking Customer Service Agent online or email your cv to lisa@candm.co.uk.



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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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