Call centre manager

Job Type:
£38000.00 - £50000.00 per annum
Post Date:
11-Jan-2021 15:19
Travel and Tourism
Vacancy discipline:
Ref #:

Call Centre manager - Required for this expanding business based in a great location in central London. They are looking for an experienced call centre manager from the travel or hospitality industry and will pay up to £42,000 plus up to £8,000 bonus and benefits.

Call centre managers duties
-Looking after a team of 21, a mixture of perm and temp staff with the idea of growing the team to 31 by the end of Feb/March.
- The team deal with inbound call providing a high level of customer service and salesy
-As the manager you must make sure the team exceed weekly, monthly, and yearly sales targets
-Recruit new staff
-Coach team members on calling techniques
-Ensure accurate reporting of leads, pipeline, activities and forecast
-Team management including hiring, coaching, development, quota setting and performance management

Call centre managers skills required
-Strong call centre management background in travel or hospitality
-History of over-achieving against quarterly and annual sales targets
- Able to coach, lead and inspire teams to drive performance using a data-driven approach
- Able to build and analyse reports in a CRM and provide accurate reporting metrics
-Superior written and verbal communication skills with the ability to converse at decision-making levels
- Comfortable working as part of a team in ambitious, quickly changing environments
- Self-started with strong work ethic, initiative and drive

Additional information
-Great location in central London
-salary between 38/42k + 15% bonus and benefits

If you are interested in the above role please call Duncan on 0207 397 1287 quoting DT55173 or send your cv to

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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