Amadeus ticketer & Customer Support Executive

Location:
West Sussex
Job Type:
Permanent
Salary:
£20000.00 - £23000.00 per annum
Post Date:
15-Mar-2019 17:10
Sector:
Travel and Tourism
Vacancy discipline:
Fares and Ticketing
Ref #:
52456


Amadeus ticketer & Customer Support Executive - West Sussex up to £23k


This well known Worldwide Tour Operator are looking for an Amadeus ticketer & Customer Support Executive to join their Customer serivce team.

Amadeus ticketer & Customer Service Executive - role and responsibilities

  • Authorisation of bookings - following a check list and passing/failing of bookings. Re-checking bookings that have failed the Auth (QC) process.
  • Sending of invoices to clients once bookings approved.
  • Producing and sending travel documents to customers.
  • Issuing and reissuing of airline tickets using Amadeus, managing schedule changes and other Amadeus queues.
  • Offering customer support pre-departure, in resort and post departure resolving any complaints raised by clients.
  • Dealing with customers with regards to complaints, investigating the complaint internally and with suppliers and offering solutions to the client
  • Negotiating with suppliers in the event of complaints raised and seeking a resolution.
  • Manifests sent weekly to all destinations informed of arrivals on a weekly basis.
  • Chasing and confirming supplier bookings. Dealing with queries that arise from suppliers/staff on reservations made, any emails put in TSKY queries folder.
  • Processing of Interline bookings.
  • Adhoc queries from Customer Services, Ticketing, Auth (QC) and Documentation inboxes


Amadeus ticketer & Customer Support Executive - skills

  • This role requires a team player that has excellent attention to detail, and the ability to deal with customers at all levels confidently and empathetically.
  • Confident using Amadeus and Amadeus ticketing.
  • Other attributes that would support your application would be to have a basic understanding of excel, and also good letter writing skills.
  • The ability to be flexible and willing to assist in all areas and take on new challenges is also required.

Some evening and weekend shifts will be required.



Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

Can't find the job you're looking for?

 

Complete this short form and submit your CV then we will do the rest

(Allowed file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls)

Attach CV*
(Type symbols you see on the image)

Testimonials

I would like to thank you very much for your excellent, professional work and a positive attitude in my recruitment process from the beginning to the end which resulted in my employment offer.

You are the best recruitment agent I could imagine and I will definitely recommend you and C&M to other people searching for a tourism and travel job.
Monika M - placed in a Travel Advisor job
Having such a reliable recruitment partner with a ‘can-do' attitude means I can leave C&M to get the recruitment brief filled efficiently and effectively.

I have no hesitation in recommending C&M to anyone who needs support, help or advice with their annual recruitment programmes or individual/ad hoc recruitment needs.
Director of Operations at a travel management company
You can be sure that I will continue to use C&M Travel Recruitment and also recommend your agency to other individuals.

I would like to once again extend my sincere gratitude to Mark for making the process of seeking employment a joy.
Arti S - placed in a Travel Consultant job