Medical Repatriation Travel Consultant

Job Type:
Post Date:
12-Feb-2019 10:58
Travel and Tourism
Vacancy discipline:
Travel Consultant
Ref #:
Medical Repatriation Consultant - Hampshire ££ Competitive salary.
An excellent opportunity has arisen for a Medical Repatriation Consultant to join this well known expanding travel company based in a lovely location in Hampshire The role is to provide optimum travel solutions to injured, stranded and bereaved travellers around the globe on behalf of the World-wide Medical Emergency Assistance industry.

Medical Repatriation Consultant - Role and Responsibilities:

  • To offer and book travel and hotel accommodation to their Emergency Assistance clients creating viable itineraries at optimum value in an 'immediate environment'
  • To creatively support and understand their clients assistance needs and offer best professional advice to solve travel and transportation problems and timing, with care
  • To see through case management from enquiry through booking, to PTA set-up, follow-up, reporting, and MI capture whilst ensuring effective prioritisation and smooth operational work flow
  • To anticipate and implement fluid and evolving operational procedures to ensure growth of client satisfaction and share problem solving skills so maximising on the efficiency of the department and colleagues
  • To capture and inform colleagues and management of relevant new information regarding procedures, client and supplier relationships and needs, and be involved in contributing new ideas and standards in a growing business
  • Develop and maintain rapport with client contacts and travel arrangers to ensure delivery of quality to meet client expectations
  • Respond to client enquiries and needs in an expedient, efficient and courteous manner whilst retaining individual personality, professionalism and flair
  • Ensure all client reports and MI requirements are completed accurately and in a timely manner. Effectively liaise with management and finance when errors occur and to address any identifiable cause
  • Maintain good relations with all suppliers and cultures worldwide whilst anticipating, supporting and amicably resolving potential third party service delivery failures, so as to protect their clients' best interests
  • Effect and support ongoing pre-emptive communication to travellers and travel arrangers to accurately manage client expectations of optimum service delivery
  • Ensure all ticketing and itineraries, both UK & overseas, are checked and produced to agreed time, accuracy and quality expectations
  • Ensure smooth and fully informative handover between shift teams and colleagues

Medical Repatriation Consultant - Key Competencies:

  • Attention to detail and accuracy
  • Time management
  • Enthusiasm and willingness to learn
  • Strong communication skills including an excellent telephone manner
  • Problem analysis
  • Problem solving
  • Common sense

Medical Repatriation Consultant - Skills and Attributes:

  • Technology - A working or previous history with Galileo
  • Communication - Interpersonal and telephone excellence
  • Planning - Can prioritise work load effectively
  • Organised - Well organised with an eye for detail
  • Pro-active - able to motivate, embrace challenge and use common sense
  • Team working - a bright, happy and open personality

Medical Repatriation Consultant - Salary:

Dependent upon skills and experience. The single rating of hourly remuneration reflects social and unsocial hours, Bank Holidays and weekends and does not differentiate between shifts, days or timings.

Shifts Operated:
24 hour office
3 shifts per 24hrs - mix and matching shifts to suit business and personal needs
Early 08:00-17:00
Mid 10:00-19:00
Late (Monday-Friday) 13:00-22:00
Late (Saturday & Sunday) 13:00-21:00

Full-time average 40 hours per week

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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