Duty Officer

West Sussex
Job Type:
£24000 - £26000 per annum
Post Date:
02-Mar-2018 07:20
Travel and Tourism
Vacancy discipline:
Ref #:

DUTY OFFICER - up to £26,000. This prestigious Worldwide tour operator based in Crawley are looking for a Duty Officer to work within their Customer Sales and Service department. This is a rare opportunity to join the work force of one of the most reputable companies in the world. As a Duty Officer you will be liaising with customers overseas resolving issues in a prompt and precise manner.

Duty Officer Responsibilities :

  • To take full ownership of in resort problems ensuring they are resolved in order to avoid post departure complaints
  • 24 hour telephone liaison between customers and suppliers, ensuring the best possible service
  • Accountable for finding solutions to assist customers whilst abroad
  • Amandements to bookings and responding to queries for cusotmers departing within 24 hours.
  • Provide general and administrative support to the Customer Sales and service managers

Duty Officer Skills required:

  • Previous Duty Office work is desirable, but previous experience working for a Tour Operator or Airline is essential.
  • Would suit candidates with previous Duty Office or Operations experience, Team Leaders that have dealt with in-resort issues or Airline / Ticket desk supervisor.
  • Excellent customer service skills
  • An eye for details is essential
  • Ability to work effectively and constantly under pressure
  • Amadeus is desirable

Duty Officer - Additional Information:

  • This role is based on a shift pattern of 4 days on, 4 days off.
  • Salary £22,000 to £26,000 dependent on experience

If you are interested in applying for the role of Duty Officer and have the relevant skills please apply online or email your CV to louise@candm.co.uk. For enquiries please call 01737 309984.

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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