Travel Customer Relations Executive

Location:
Hertfordshire
Job Type:
Permanent
Salary:
£25000.00 - £27000.00 per annum
Post Date:
26-Jan-2018 09:14
Sector:
Travel and Tourism
Vacancy discipline:
Customer Service
Ref #:
48823

Travel Customer Relations Executive, St Albans, Salary to £27k
We are seeking experienced travel complaint handling professionals to join this established tour operator based in St Albans. They are seeking an dynamic and motivated individual with real customer focus to join the friendly team. The role is focused on knowledgeable, friendly and efficient customer service and with a great salary to £27k on offer.

Travel Customer Relations Executive Responsibilities:
Investigate and respond to clients' post departure complaints (via multi-channel receipt) in line with ABTA response compliance & assist in logging new complaints, when required
Handle customer complaint calls, in a calm and professional manner
Monitor and record all incoming questionnaire feedback and upload appropriate reviews
Assist in identifying patterns / areas for improvement with internal departments, to improve the customer experience, ensure safety compliance and maximise compensation recovery
Preparation of stats and reports for the Customer Service / Legal team
There will be some overlap of duties with the Contact Centre / Operations travel team

Travel Customer Relations Executive Requirements:
Good knowledge and experience in travel custo0mer relations is essential
Excellent oral & written communication skills
Good organisational ability and deadline achievement
knowledge of the existing Package Tour and Travel Regulations & the ABTA Codes of Conduct
Proficiency in in Excel / Word / PowerPoint
Knowledge, familiarity and experience of social media and consumer review websites

If you are keen to be considered for this excellent opportunity please apply online or email your CV to nick@candm.co.uk. Please call 02073971286 for further information



Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

Can't find the job you're looking for?

 

Complete this short form and submit your CV then we will do the rest

(Allowed file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls)

Attach CV*
(Type symbols you see on the image)

Testimonials

I would like to thank you very much for your excellent, professional work and a positive attitude in my recruitment process from the beginning to the end which resulted in my employment offer.

You are the best recruitment agent I could imagine and I will definitely recommend you and C&M to other people searching for a tourism and travel job.
Monika M - placed in a Travel Advisor job
Having such a reliable recruitment partner with a ‘can-do' attitude means I can leave C&M to get the recruitment brief filled efficiently and effectively.

I have no hesitation in recommending C&M to anyone who needs support, help or advice with their annual recruitment programmes or individual/ad hoc recruitment needs.
Director of Operations at a travel management company
You can be sure that I will continue to use C&M Travel Recruitment and also recommend your agency to other individuals.

I would like to once again extend my sincere gratitude to Mark for making the process of seeking employment a joy.
Arti S - placed in a Travel Consultant job
Copyright 2010-2018 C&M Travel Recruitment
Recruitment website design by www.recruiterweb.co.uk