Operations Manager


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Job Reference :

Operations Manager, 32K. Adventure Tour Operator are looking for a new Operations Manager to manage the operations of their tours. This an award-winning company with an excellent reputation and a very exciting product portfolio.

Operations Manager Responsibilities:

  • Support the Head of Operations in the management of the operations team, specifically in relation to systems and processes, meetings, recruitment and training
  • Manage the operations of escorted tours
  • Negotiate with ground-handlers to contract various services for tours
  • Handle operational and crisis issues if they occur.
  • Liaison with partners at destinations confirming allocations and booking services
  • Creation of all client's literature and support with visa processes
  • Maintenance of safety and quality standards
  • Prepare and support Tour Leaders
  • Provide DMC's with post tour feedback
  • Help to develop touring programme
  • Collaborate with the sales and product teams.
  • Have responsibility of the emergency phone on a rota basis
  • Work with the Sustainability Manager to manage carbon footprints and to source social and environmental projects

Operations Manager Experience Required:

  • Experience in experiential tour operations
  • Preference to candidates with experience in logistics and operations, however candidates from rounded tailormade travel sales roles may be considered dependent on experience
  • Personal global travel experience - enormously beneficial

Operations Manager Additional Info:

  • Mon - Fri, 9 - 5.30pm
  • 25 days annual leave per year
  • 2 - 4 office days per month - London
  • Emergency phone 8-10 weeks of the year.
  • Volunteering days on full pay

If you would like to apply for this Operations Manager role please apply to this advert, send your CV to mark@candm.co.uk or call Mark on 02073971272

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

Mark Shapiro
Mark Shapiro
Mark Shapiro

Team Leader | London

Employment Type
Full Time
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Job Location
Job Sector
Customer Service, Operations & Sales Support
Job Type
Salary Bands
26,000 - 34,999