Contact Centre Team Leader


Return to job search
Job Reference :

Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000.

Travel Team Leader responsibilities:

  • Lead, coach and develop team members with on-boarding, training and shadowing
  • Conduct 1-2-1 meetings, training, team briefings and performance assessments
  • Ensure all policies and procedures are adhered to
  • Be a first line escalation point for customers with queries and complaints etc..

Travel Team Leader skills required:

  • Good knowledge of the travel industry and experience in either retail or tour operator
  • Previous supervisory/management experience
  • Motivate the team to hit sales targets
  • Knowledge and understanding of ABTA/ATOL/PTR and GDPR rules and regulations
  • Flexibility to work shifts including evenings, weekends and bank holidays

Additional information:

  • 40 hour working week on a shift pattern including some hybrid working
  • Christmas bonus
  • Pension scheme
  • Healthcare

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

Jacky Docherty
Jacky Docherty
Jacky Docherty

Senior Account Manager | London

Employment Type
Full Time
Job Location
Job Sector
General Management / Managing Directors
Job Type
Salary Bands
35,000 - 39,999