Senior Booking Agent

West London, London

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Job Reference :

Booking Agent (Reservations / Hospitality / Events Background) - West London - 30k DOE

I am currently recruiting for a company that offers a Bespoke Accommodation service, sourcing hotels, serviced apartments and private housing.

This role would undertake working in a fast paced small team, reporting to the Directors, with the potential to grow within the company and initiate internal training to further career development.

Key responsibilities:

  • Taking briefs/instructions and research potential accommodation options, making initial contact with hotels and gathering information on property rates and amenities
  • Confidently manage contact with multiple search locations or hotels
  • Compiling accurate information to present to the client
  • Processing bookings with the hotels and managing documentation
  • Managing group accommodation (rooming lists) sourcing options for group accommodation and negotiating rates
  • Management of data entry for searches to company master database
  • Managing client expectations and liaising with hotels/properties when guests are in-house

The potential candidate must:

  • Exhibit excellent communication skills with a confident telephone manner, excellent spoken and written English with particular care and attention to detail
  • Be confident with the negotiation process and be able to process a booking from start to finish
  • Have the ability to manage multiple projects with confidence and accuracy
  • Be a flexible but confident person who can think outside the box and adapt quickly to deadlines while also offering support to team members when required
  • Must have competent computer skills in Mac and PC, Microsoft Word, PowerPoint and Mac Mail and an advanced knowledge of Excel is essential

This is a fantastic opportunity to join a team of like-minded individuals within a dynamic, vibrant working environment. We are looking for a friendly, enthusiastic and confident individual who is able to work on his or her own initiative and as part of a team.

Hours are Monday - Friday and will be worked on a weekly rota basis between 9.00am - 6.30pm

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

Shannon O'Flaherty
Shannon O'Flaherty
Shannon O'Flaherty

Senior Account Manager | London

Employment Type
Full Time
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Job Location
Job Sector
Leisure Travel Consultant / Reservations
Job Type
Salary Bands
26,000 - 34,999