Guest Blog - CV Library: Top skills to include on your travel CV
The travel industry offers a fast-paced and exciting environment to work in. However, in order to make your mark and secure a job, you’ll need to put together a winning CV, which ticks all of the right boxes.
Before you start, familiarise yourself with the types of jobs you're applying for and the skills that are required for these roles. Then, you can start to think about how you can showcase these on your CV and tell the reader why you're the right person for the job.
Below, we'll take you through some of the top skills to include on your travel CV, to help boost your chances of getting yourself a job.
Excellent customer service skills and a polite telephone manner are extremely important when working in travel - especially if you're a travel consultant, agent or tour operator. In these instances, you'll need to understand and meet your customers' needs and work closely with them to reach an end goal.
Alongside this, you'll need to be able to help your customers during unforeseen circumstances, such as flight delays or cancellations. Here, you'll likely be handling a number of complaints, so it's important that you're able to manage conflict and resolve issues effectively.
Bring your customer service skills to life on your travel CV by providing practical examples of times you've received positive feedback or provided outstanding customer service.
Most jobs nowadays require organisation, but particularly in the travel industry where you'll be managing a whole host of activity, or even organising a specific event. Therefore, it's vital that you shout about your organisation skills on your CV.
If you're working as a travel agent, you certainly can't afford to miss deadlines or important details. After all, you wouldn't want a customer to miss a flight or even a special deal, because you haven't been paying attention.
In order to showcase how organised you are, highlight the occasions where you've improved customer satisfaction as a result. Perhaps you found them a great deal in a set time frame, which ensured they used your services again in the future.
This goes hand in hand with being organised. The ability to prioritise and cope with pressure at busy times is crucial when working in travel. Therefore, it's important that you have excellent time management skills and that you can display this in your CV.
For example, you may wish to reference an occasion where you've juggled multiple customer demands at once, or where you completed a range of tasks in a short amount of time.
Employers within the travel industry will want to take on someone who isn't going to miss deadlines or leave their customers feeling disgruntled, so this is a top skill to include on your travel CV.
Interpersonal and sales
As you'll be working closely with clients, strong communication and interpersonal skills are essential for the travel industry. After all, you'll likely meet people from all different walks of life and you need to be able to build a rapport with them, understand their needs and also their pain points.
Alongside these, you'll need experience of upselling, so shouting about any sales skills that you possess can certainly boost your chances of securing a job. You might want to use an example of a time where you've exceeded your targets – use facts and figures to bring this to life.
If you are able to speak any additional languages, this can certainly set you apart from the other candidates when looking for work in the travel industry. However, you should always be truthful about the level at which you can speak it – never say you are fluent if you can only string together a couple of sentences.
Remember, the employer will likely test you on your ability to speak the language during the interview stage!
These are just some of the top skills to include on your travel CV, though it is certainly not an extensive list. However, by showing employers that you're a highly organised individual who's able to communicate effectively with customers in order to help meet their needs, you'll certainly stand a much better chance of securing the right job.
CV-Library is one of the UK's leading independent job boards, hosting a range of Travel Agent jobs across the country: from Liverpool, to Cardiff. It also owns a handful of sector specific career sites, including Education Jobs.