Business travel lead agent Required to work for this expanding TMC based in fantastic offices in the city. The role is overseeing one account and 6 staff, hands on using Sabre. They are looking for an experienced lead agent or SBTC looking for the next step up. They will pay around £34,000 + benefits.
Business travel lead agents duties
-Provide full service travel arrangements for clientele from initial request to completion
-Monitor all technology mediums to ensure travel arrangements are managed and completed in a timely manner.
-Ensure GDS queues are worked properly to verify correct records processing and ticketing and queue count.
-Communicate, on a daily basis, break schedules, operational changes, account notifications, expectations, and so on to team members.
-Provide mentoring and assistance with PNR, QC, ticketing, and technical issues to team members promptly.
-Aid in the resolution of customer service issues and debit memos.
-Identify opportunities for technology and service solutions.
-Project positive attitude with high energy, diplomacy, and creativity in work strategies.
-Facilitate team member and client support with a high degree of initiative, confidentiality, and professional demeanor.
-Perform administrative duties associated with the position which include but are not limited to conducting reviews, approving timesheets, updating reports, reviewing new accounts and account profiles, and monitoring new team members' bookings.
Business travel lead skills required
-Very strong SBTC experience using native Sabre
-Experience arranging international travel for multiple corporate clients
-Must be able to work in the London office
-Capability to setup PNR's, ticketing and exchange tickets is preferred
-Proficient with Microsoft Office, specifically Outlook and Word
-Strong attention to detail
-Ability to work well under pressure
-Strong sense of urgency as well as flexibility to change as needed
-Familiarity with visa and passport requirements to provide effective advice
If you are interested in the above role please call Duncan on 0207 397 1287 quoting DT51566 or send your cv to firstname.lastname@example.org
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk