Call Centre Manager

West Sussex
Job Type:
£30000.00 - £35000 per annum + bonuses
Post Date:
02-Mar-2018 16:48
Vacancy discipline:
Ref #:


This forward thinking company in Crawley are looking for an experienced and enthusiastic Call Centre Manager to lead and motivate a team of Customer Service Advisors. Rewarded with a salary of £30,000 - £35,000 plus bonuses you will be challenging and improving on existing company practices and growing the team.

Call Centre Manager Responsibilities:

  • Work with the Operations Director to propose and implement clear and challenging targets in line with company KPIS
  • Lead and motivate direct reports to ensure they give their best at all times
  • Produce regular reports on conversion, calls and revenue
  • Have regular 1:1s and team meetings to ensure teams are motivated
  • Recruit staff where required, being fully focused on recruiting the best customer contact people in the industry

Call Centre Manager Skills Required:

  • Proven experience in a Team Leader or Call Centre Manager role
  • Experience and knowledge of the latest call centre software and telephone solutions including mult-channel systems
  • Able to build and design MI reports
  • Ablility to deliver change in a fast paced environment
  • Strong numeric and analytical skills

Call Centre Manager Additional Information:

Working hours are Monday - Friday 9am - 5.30pm with some flexibility required. Previously, successful candidates have come from a Call Centre Manager, Team Leader, Team Supervisor, Customer Service Manager background.

If you would like to apply for the role of Call Centre Manager please email your CV to or call 01737309984

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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