Operations Executive - Travel

Location:
Surrey
Job Type:
Permanent
Salary:
£20000.00 - £24000.00 per annum
Post Date:
31-Jan-2018 13:23
Sector:
Travel and Tourism
Vacancy discipline:
Operations
Ref #:
45983

Operations Executive - This dynamic travel business is looking for an Operations Executive. This important role is to support travel agents using their in-house booking system and to provide booking and operational support.

Operations Executive - Role & Responsibilities:

  • Respond to member calls to support with making bookings on the Honeycomb system.
  • Assisting members with checking for additional information and / or adding extras to bookings such as baggage & special requests etc.
  • Respond to all emails and telephone enquiries in a timely, customer focused and professional manner.
  • Deal with all group travel bookings.
  • Ensure all schedule changes are communicated to members.
  • Complete weekly payment discrepancies and report to management.
  • Log all cancelled bookings and report to line manager.
  • Responsibility for post travel complaint handling.
  • Escalate issues that cannot be resolved to line manager.

Operations Executive - Skills & Experience Required:

  • Excellent written and spoken communication skills.
  • Ability and desire to provide a professional customer focused service at all times.
  • Efficient, organised and diligent with the ability to prioritise workload.
  • Strong IT skills - with experience of Honeycomb or other travel booking systems being an advantage.
  • Pro-active with the ability to work autonomously and effectively as part of a team.
  • Retail Travel or Tour Operator experience is desirable.

Operations Executive - Additional Information:

  • Salary £20k to £24k
  • Working hours Monday to Friday 9 to 5.30
  • Free parking close to the office.
  • 21 days holiday plus bank holidays.
  • Company benefits include pension, healthcare etc

If you have the skills and experience required, please apply for the position of Operations Executive online or email your cv to Lisa@candm.co.uk.



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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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Testimonials

I would like to thank you very much for your excellent, professional work and a positive attitude in my recruitment process from the beginning to the end which resulted in my employment offer.

You are the best recruitment agent I could imagine and I will definitely recommend you and C&M to other people searching for a tourism and travel job.
Monika M - placed in a Travel Advisor job
Having such a reliable recruitment partner with a ‘can-do' attitude means I can leave C&M to get the recruitment brief filled efficiently and effectively.

I have no hesitation in recommending C&M to anyone who needs support, help or advice with their annual recruitment programmes or individual/ad hoc recruitment needs.
Director of Operations at a travel management company
You can be sure that I will continue to use C&M Travel Recruitment and also recommend your agency to other individuals.

I would like to once again extend my sincere gratitude to Mark for making the process of seeking employment a joy.
Arti S - placed in a Travel Consultant job
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