Travel Customer Relations Administrator

Location:
Hertfordshire
Job Type:
Permanent
Salary:
Up to £20000.00 per annum
Post Date:
26-Jan-2018 12:54
Sector:
Travel and Tourism
Vacancy discipline:
Administration
Ref #:
48835

Travel Customer Relations Administrator, St Albans, Salary to £20k
We are seeking experienced administrator to join this established tour operator based in St Albans. This is a great role to develop a career within the travel industry with lots of opportunity and training. The role is focused on knowledgeable, friendly and efficient customer service and with a great salary to £20k on offer and start date in late April.

Travel Customer Relations Administrator Responsibilities:
Set up, record and acknowledge clients' post departure complaints, forwarding to resort teams for reports and monitor / action admin response dates via a spreadsheet
Monitor and record all incoming questionnaire feedback and upload appropriate reviews
Advise appropriate parties of any new serious complaints, Personal Injury Claims or Legal / Court Cases
Handle any telephone queries, in a calm and professional manner
Liaise with internal departments and overseas teams, where required
Assist CS team with other duties, as required

Travel Customer Relations Administrator Requirements:
Knowledge / experience in the travel industry is preferred.
Would ideally suit a college leaver with experience in an administration role
Excellent oral and written communications skills, with good organisational ability
Good proficiency in Excel / Word / PowerPoint
Knowledge and experience of social media
Candidates must have professional diplomacy and mature conduct

If you are keen to be considered for this excellent opportunity please apply online or email your CV to nick@candm.co.uk. Please call 02073971286 for further information



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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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Testimonials

I would like to thank you very much for your excellent, professional work and a positive attitude in my recruitment process from the beginning to the end which resulted in my employment offer.

You are the best recruitment agent I could imagine and I will definitely recommend you and C&M to other people searching for a tourism and travel job.
Monika M - placed in a Travel Advisor job
Having such a reliable recruitment partner with a ‘can-do' attitude means I can leave C&M to get the recruitment brief filled efficiently and effectively.

I have no hesitation in recommending C&M to anyone who needs support, help or advice with their annual recruitment programmes or individual/ad hoc recruitment needs.
Director of Operations at a travel management company
You can be sure that I will continue to use C&M Travel Recruitment and also recommend your agency to other individuals.

I would like to once again extend my sincere gratitude to Mark for making the process of seeking employment a joy.
Arti S - placed in a Travel Consultant job
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