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CALL CENTRE MANAGER Job Details
<< Back to list of jobs| CALL CENTRE MANAGER (Ref: SJ712) | |
| Sector: | Reservations |
| Job Role: | Reservations Manager |
| Job Type: | Permanent |
| Location: | England, London, North London |
| Salary: | £35000 to £35000 |
| Description: |
This is an excellent opportunity to join a leading specialist tour operator who have been established for decades. Offering excellent salary, bonus, benefits and fun and friendly working environment, you will have an excellent track record in managing a medium-size reservations team in the travel industry. Call Centre Manager responsibilities: - Maximising sales and service levels by leading and motivating the reservations and other teams to achieve company targets. - Optimise the teams performance, monitoring and creating reports for the company Directors - Setting of work rotas, monitoring of absences and disciplinary issues - Dealing with escalated customer and travel agent issues - Monitoring functionality of the CRS system - Staff training for new and current team members Call Centre Manager skills required: - Superb people management and organisational skills - Strong networking, communication skills and hands-on inclined - Experience with ATOP would be a plus - Target and results driven - Vast reservations experiences in the travel industry Additional Information -An excellent basic salary of up to GBP35k, performance bonus, bupa, dicounted gym membership, 20days holidays along with other managerial benefits. If this sounds like your next move, or you would like to hear more about it, please contact Sean on 02073971281, apply online, or forward your cv to SEANJ@CANDM.CO.UK, quoting ref SJ712 - |
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