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CUSTOMER RELATIONS MANAGER Job Details
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| CUSTOMER RELATIONS MANAGER (Ref: SJ683) | |
| Sector: | Customer Service |
| Job Role: | Customer Service Consultant |
| Job Type: | Permanent |
| Location: | England, London |
| Salary: | £23000 to £25000 |
| Description: |
Fancy joining an award winning travel company, who are the fastest growing company in the UK - This is a fantastic opportunity for a Customer Relations Manager, to join this leading Online travel tour operator as their Customer Relations Manager. This is a great opportunity to manage a top team, that will only enhance your future career development. They are offering an excellent basic salary of up to GBP25k basic, 20days holiday a year plus bank holidays, preferential rates that the company already has and discounts on bookings made through the company with social evenings too.These are exciting times for a company that is going from strength to strength. Customer Relations Manager - Duties -Sort all incoming postal and electronic correspondence (customers¿ complaints, acknowledgements and providers¿ responses) and allocate them to the executives. -Instruct/liaise with the customer relations assistant to ensure that all complaints received get logged, scanned, acknowledged as per ABTA code of conduct and allocated to the relevant executive for handling. -Work integrally alongside other departments within the company to resolve any issues which may be leading to customer complaints and help improve processes in place to avoid reoccurrence of the same errors. -Build relationship with key contacts from different providers and work closely with them -Deal with Pre-Arbitration and Arbitration claims. Asses and evaluate all facts to the claim, negotiate with customers/claimant to see if possible to arrive to settlement prior to proceedings or otherwise prepare a defence to the claim. -Be involved in the recruitment and training of any new members to the team. Conduct general managerial tasks,1-2-1 meetings with the customer relations executives and support to managers of other areas and directors with any ad-hoc tasks when necessary. Skills Required - -Articulate and enthusiastic customer services professional with the flair and skills to motivate others. -Ideal candidate will have experience of working in a similar position within the travel industry, leading, motivating and coaching a team as well as being organised, efficient and able to work on his/her own proactive initiative. -A strong interpersonal skill with excellent verbal and written communication is essential. Additional Information -An excellent basic salary of up to GBP25k, with 20days holiday and bank holidays off. Preferential rates that the company already has and discounts on bookings made through the company. Working a 40 hour week, Monday to Friday 9am to 6pm. -Managing a team of 4 to 6 staff If you are interested in this job then email your cv to SEANJ@CANDM.CO.UK quoting ref SJ683 or call Sean on 0207 397 1281 - |
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