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CUSTOMER RELATIONS EXECUTIVE Job Details
<< Back to list of jobs| CUSTOMER RELATIONS EXECUTIVE (Ref: SW417) | |
| Sector: | Customer Service |
| Job Role: | Customer Service Consultant |
| Job Type: | Permanent |
| Location: | England, South East, Hampshire |
| Salary: | £16000 to £18000 |
| Description: |
This independent tour operator, based in South Hampshire, is currently recruiting for a Customer Relations Executive to join their small friendly team and administer all aspects of customer enquiries and complaints via telephone, letter and e-Mail. Customer Relations Executive responsibilities: - To deal with and administer all aspects of customer enquiries and complaints via telephone, letter and e-Mail. From in resort problems to post departure issues. - To ensure all complaints are dealt with in accordance with ABTA recommendations and code of conduct - Pro-actively gather information needed from suppliers, and both overseas and UK staff, to enable you to comprehensively answer clients queries and protect the company from liability - Obtain refunds / credits from Airlines, Transport co. Hotels or ground agents Customer Relations Executive skills required: - Preferably 1 year Tour Operator/Travel Industry experience - Experience of working in a customer relations/correspondence driven department - Customer focus and the ability to take ownership of, deal with, and resolve complex customer issues Additional Information - This is a full-time permanent position - Salary is GBP16,000 - GBP18,000 dependant on previous experience - Due to the location of the company, you must have your own transport as there is no public transport To apply for the position of Customer Relations Executive, please email your current CV to sharonw@candm.co.uk quoting SW417 or call Sharon on 01293 605447 |
| Keyword Tag: | - |
