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ANALYST Vacancy Details
<< Back to list of jobs| ANALYST (Ref: SJ655) | |
| Sector: | Analyst |
| Job Role: | Business Analyst |
| Job Type: | Permanent |
| Location: | England, South East, Berkshire |
| Salary: | £31000 |
| Description: |
An excellent opportunity has arisen for a Support Analyst to join this International leading provider of travel information and transactions. Personal development and growth is a key objective of this organisation, this role of Support Analyst will be just the first stepping stone for you career development. Youll be based in a fantastic working environment in great working conditions just West of London. They offer a great basic salary, top benefits and so much more - SUPPORT ANALYST - Responsibilities: -Provide second and third level functional, operational, procedural and technical expertise for a wide range of complex Galileo and Worldspan products, specializing in support of API products. -Functional research, test and sign off on API problem ticket resolutions. -Provide API product support, consultation and customer service to internal and external organizations -Maintain an up to date understanding of operational and strategic API product support requirements to more efficiently resolve API issues. -Support fault analysis to identify trends of API product and functional problems reported -Identify opportunities to streamline product support processes and supplement/acquire product support knowledge across the Commercial Operations team; recommending solutions as appropriate -Identify opportunities to streamline product support processes and supplement/acquire product support knowledge across the Commercial Operations team; recommending solutions as appropriate SUPPORT ANALYST - Skills -Have excellent problem solving and analytical skills; be able to identify key issues and information in complex situations. Must have demonstrated experience of solving problems quickly, inventively, and resourcefully. -Command excellent verbal and written communication skills; must have the ability to communicate technical issues/concepts clearly and effectively. The job holder must recognize sensitive and political issues and impact -Must be naturally inquisitive with self-sufficient research skills and focus on attention to detail -Have a high degree of PC literacy coupled with an aptitude for effectively finding, analysing, manipulating and presenting data. -Be educated to at least Degree level in engineering or another technical subject; computer science degrees preferred, or have 5+ years of relevant technical or IT experience. -Have knowledge of Galileo API products, functionality and utilization. Also knowledge of Viewpoint, structured data and API interfaces -Have experience with various operating systems including Unix, Linux and all Windows platforms -Have an understanding of common internet protocols such as SOAP and HTTP -Have working knowledge of structured data, i.e. XML structures and/or EDIFACT -Have familiarity with programming languages such as VB, C++, Java. -Experience using debugging tools to aid problem resolution. To apply for this Support Analyst role please either apply online, e-mail your c.v to SEANJ@CANDM.CO.UK or call Sean on 020 7397 1281 quoting job Ref: SJ655 |
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