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CALL CENTRE MANAGER Job Details
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| CALL CENTRE MANAGER (Ref: RM340) | |
| Sector: | Reservations |
| Job Role: | Reservations Manager |
| Job Type: | Permanent |
| Location: | England, London |
| Salary: | £45000 |
| Description: |
An excellent opportunity has arisen to manage the call centre for a leading airline, based in the City. Established over 50 years ago and constantly expanding, this globally recognised brand is offering a fantastic salary and package and is centrally located in London. Call Centre Manager responsibilities: - Provide overall operational management of all key areas of reservations and ticketing in the EMEA region - Involved with and helps drive strategy development and implementation - Manage staffing levels in line with company overall policy. - Deal with all staff scheduling matters - Grievance and disciplinary actions at all levels. - Analyse statistics and create relevant reports. - Liaise daily with revenue management team for space control issues. - Monthly statistical analysis of each agent, covering call handling, length of call, results and performance. - Handle irate customers who have been escalated through from agents. Call Centre Manager skill required: - Large call centre management experience essential. - Recruit, select and train new staff - Experience of working in a multilingual foreign business environment - Drive for meeting business objectives - Strong communication skills - Excellent decision making skills - Process and conducting project management. - Personnel management experience. - Ability to manage different cultures and diversity If Call Centre Manager sounds like your next move, or you would like more details, please call Richard on 020 7397 1293, email richardm@candm.co.uk or apply online, quoting reference RM340. |
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