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LAND OPERATIONS CONSULTANT Job Details
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| LAND OPERATIONS CONSULTANT (Ref: MLW139) | |
| Sector: | Operations |
| Job Role: | Operations Manager |
| Job Type: | Permanent |
| Location: | England, South East, Surrey |
| Salary: | £15500 |
| Description: |
Do you want to work for one of the leading names in the travel industry? Looking for a rewardeding new role? This award winning tour operator in Surrey is looking for an innovative and highly motivated individual with high attention to detail. They offer a competitive salary, great travel benefits and a fantastic friendly working environment As Operations Consultant you will be dealing with a range of customer issues, ensuring first class customer service is delivered at all times. Other key Operations Consultant responsibilities include: -Work as part of a team to provide back-up and support to our agents overseas with the handling of all queries / in resort situations with same day turnaround. -Speak & correspond with clients in resort directly as appropriate. -Assist with notification to clients of changes. -Maintain excellent communication skills with both our internal and external customers. -Take a pro-active approach to refunds / compensation and reclaim as applicable -Work as part of a team to assist in emergency / crisis situations. -Provide support to the Helpdesk / Sales teams by answering calls during peak periods and at other times dependent on business demands. -Assist the Customer Services Division by providing back up in other areas of Operations & Customer Services during peak times. To be a great Operations Consultant you will have previous experience in the travel industry with a working knowledge of Galileo (or similar CRS). You will have great customer service experience with the ability to think on your feet and stay calm in difficult situations. In return for your commitment, you will be rewarded with a competitive salary dependent on experience, together with a great staff benefits package that includes pension, healthcare and great industry discounts. This is a great opportunity to join a leading Tour Operator working in an exciting and dynamic environment. To apply, e-mail your CV to markw@candm.co.uk or call Mark on 01293 605448 quoting ref MLW139 |
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