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| CUSTOMER RELATIONS CONSULTANT (Ref: SW335) | |
| Sector: | Customer Service |
| Job Role: | Customer Service Consultant |
| Job Type: | Permanent |
| Location: | England, South East, East Sussex |
| Salary: | £17500 |
| Description: |
Offering excellent company benefits as well as a friendly working environment, this Travel and Lifestyle company are currently recruiting for a Customer Relations consultant. Their customers are high net worth individuals and have an extremely high expectation of the service they receive. Customer Relations Consultant responsibilities: - Investigating queries which involves dealing with telephone calls, letters and e-mails from managers and direct customers in addition to taking referral calls from the frontline consultants. - Liaising regularly with external and internal suppliers and departments - The role requires a supreme level of customer service, therefore a genuine desire to provide exceptional service is essential - Establishling the cause of issues and deciding how to pursue or settle the enquiry whilst maintaining a positive relationship with the customer Customer Relations Consultant skills required: - Exemplary customer service skills - Ability to solve queries using creative problem solving skills - An investigative mind and ability to make sound decisions - Excellent verbal and written communication skills - letter writing experience Additional information: - Salary is GBP16,700 - GBP17,500 dependent on experience - Hours are Monday to Friday, 37.5 per week between the hours of 08.00 - 18.30 To apply, please email your CV to sharonw@candm.co.uk quoting SW335 or call 01293 605447 |
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