Operations are responsible for resolving all operational post reservation, pre-departure, and in-resort issues quickly, efficiently, thoroughly and to a high standard whilst ensuring that the specified deadlines for response times are met. Often they will analyse sales figures up to 9 weeks prior to departure to decide if tours or flights should be cancelled or can be consolidated and will update customer services for appropriate action. They monitor the Foreign Office Travel Advisory for advice on overseas travel and take the appropriate action, while these operations department will also often control the release of flight allocations and hotel allocations. C&M Travel Recruitment works with many of the major business and leisure travel companies as well as airlines, car hire and cruise companies across the UK to provide pperations staff solutions. There are a number of roles that we recruit for in the pperations sector including:
The Operations Manager is responsible for the day-to-day running of the operations department as well as taking responsibility for identifying and implementing improved working systems and procedures within the department and others. The Operations Manager will determine staffing requirements in advance of peak season and ensure workload is evenly distributed throughout the team and that sufficient staff are assigned to each area to meet deadlines.
The Operations Executive will assist the Operations Manager in these duties by answering incoming calls with a professional attitude and ensuring that all post booking, pre-departure and resort operational and administrative issues are dealt with in an efficient and customer focused manner.
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