C&M Travel Recruitment specialises in recruiting for Management and Executive roles for many travel employers. Below are just a handful of senior, management and executive roles that we recruit for across the leisure, business and aviation sectors:
The Account Manager or Sales Manager or Regional Sales Manager will identify opportunities to increase revenue from existing customers. This will include building effective relationships that promote trust and co-operation between the customer and company, through a mix of face to face and telephone meetings. You may also negotiate annual contracts with existing accounts and ensure they fit with the business needs. You must have excellent customer service skills, be able to build and maintain relationships and be a strong negotiator. Generally these roles are field based so you must be highly motivated, while these positions could be at a tour operator, airline, business travel company or many others.
The Branch Manager or Retail Travel Manager is responsible for leading, motivating and developing a team of Travel Consultants to achieve sales and targets whilst ensuring the efficient running of the shop. To become Branch Manager, you must have proven retail experience and have worked to sales targets or at least been in an Assistant Branch Manager position. Assistant Branch Managers will deputise for the Branch Manager when necessary including assisting in payroll, motivating staff and ensuring branch reports are printed to schedule, whilst selling a range of worldwide travel products and ancillary products.
The Business Development Manager looks at the market place and identifies new business opportunities. Often this will include gathering market intelligence on customers, clients and competitors and generating leads for possible sales. This job can be field based due to promoting the company products and you will be presenting to key decision makers so you must be confident.
The Customer Service Manager or Customer Service Supervisor will be responsible for the running of the Customer Services department, which includes managing the team, ensuring all service delivery standards are met. Generally you must have previous customer service experience within a tour operator at supervisory level and a good command of the English language.
A Human Resources Manager covers all aspects of HR including employee relations, recruitment, job evaluations, staff transfers, implementing policies and procedures, employee disciplinarians and redundancies if necessary. You must also be able to give advice on employment law. Typically to become an HR Manager you must have a CIPD qualification.
A Marketing Manager is responsible for the implementation of strategic marketing plans to drive sales and ensure targets are met. This includes the monitoring of all campaigns and promotions and KPI reporting. The marketing manager will identify, recommend and plan for marketing, promotion and communication.
The Operations Manager is responsible for the day-to-day running of the Operations department as well as taking responsibility for identifying and implementing improved working systems and procedures within the departments. You will also work alongside other departments and determine staffing requirements in advance of peak season, as well as ensure the workload is evenly distributed throughout the team and that sufficient staff are assigned to each area to meet deadlines.
The Project Manager will be tasked with coming into the business to implement any special projects. These projects can vary greatly and you will be expected to ensure good delivery of the project to the client in terms of quality, cost and timelines. Alongside this, you will support the development and implementation of project methodologies and toolkits and roll the end results of the project out across the business. Requirements include previous experience in handling projects in a multicultural environment, while MS Project is often desirable.
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