Tomorrow's Travel Leaders: 30 Under 30: Gemma Pyatt
In collaboration with TTG Digital, the ITT and Guoman Hotels, C&M Travel Recruitment set out to discover the 30 most inspiring and dynamic people in the travel industry aged 30 years and younger - the 30 Under 30.
Here we profile Gemma Pyatt, operations manager at Blue Bay Travel.
Q: How did it feel to be in the final 30 of Tomorrow's Travel Leaders?
A: "It was a very pleasant surprise. It really is a fantastic opportunity and is something that I will take full advantage of. I certainly do not view myself as a ‘high flier' - I just love my job and I am extremely proud of the company that I work for."
Q: Were you surprised to be nominated?
A: "Extremely surprised. My directors had put me forward for the accolade and I did not know I had been nominated until a week before our first meeting."
Q: Has the recognition had any impact on your career?
A: "I am finding that more of the key partners are more aware of who I am and my role within Blue Bay. Most importantly for me is that I had my eyes opened to the whole of the travel industry and the variety it includes. Listening to the various speakers has also further cemented my belief that you need to get the fundamentals right, such as delegation, building up a strong team and knowing your figures, before you can progress further."
Q: What advice do you have for other young people looking to make their mark in the travel industry?
A: "Love your job, be passionate, be enthusiastic, welcome change, be true to your own values and work with a company that supports those values."
Q: Why did you want to get involved in the travel industry?
A: "I was working at Blue Bay Travel part-time in the customer care team during my degree (law and philosophy) and an opportunity arose once my degree had finished to help out on the sales floor. From that, the role evolved to me becoming operations manager. I would not say I ever made a conscious decision to get involved in the travel industry; I just wanted to work for an innovative company who valued my opinions and enabled me to get truly involved, and this is what I found in Blue Bay Travel."